Refund Policy

Thank you for choosing LifeVitals, a service operated by First Responders Technology Limited ("we," "us," or "our"). We are committed to providing high-quality health screening services and AI-powered insights to help individuals take charge of their health. By purchasing our services, you agree to this Refund Policy.

1. No Refund Policy

1.1 All Sales Are Final

Once a purchase is made, it is non-refundable under any circumstances, except where required by law. This policy applies to:

• One-time health screening purchases
• Subscription-based services
• Corporate and group health screening packages

1.2 Completed Tests Are Non-Refundable

Once a LifeVitals lab test has been booked and completed, the transaction is final, and no refund will be issued, regardless of whether results have been accessed.

1.3 No Refunds for User-Related Issues

Refunds will not be granted for:

• Failure to attend scheduled appointments
• Incorrect test bookings or cancellations
• Misunderstanding of health insights
• Changes in personal circumstances

2. Payment Authorization

By completing a transaction, you confirm that:

• ✔ You have reviewed and understood the purchased test or service
• ✔ The selected test meets your requirements
• ✔ You authorize us (via Stripe) to charge your payment method

3. Disputes and Chargebacks

3.1 Binding Policy

You waive the right to initiate chargebacks for services rendered. Violations may result in:

• ❌ Immediate account termination
• ❌ Legal action to recover funds

3.2 Fraudulent Activity

Fraudulent refund claims or chargebacks will be investigated and may be reported to authorities.

4. Exceptions to the No Refund Policy

4.1 Legal Exceptions

We will comply with refund mandates only where legally required by your jurisdiction.

4.2 Payment Processing Errors

Refunds may be granted for:

• ✔ Duplicate charges or overbilling
• ✔ Technical processing errors via Stripe

🚨 Refund requests must be submitted within 7 days of the transaction.

5. User Acknowledgment

• ✔ You accept this Refund Policy
• ✔ Services are non-refundable once booked or completed
• ✔ You waive rights to seek reimbursement except for verified payment errors

6. Questions and Support

For legitimate payment issues, contact us at labs@moreclariti.com within 7 days, providing:

• Proof of purchase (receipt or transaction ID)
• Detailed explanation of the issue

📌 Responses within 5 business days

7. Governing Law

This Refund Policy is governed by the laws of Jamaica, with disputes resolved per our Terms and Conditions.

Important Notes

Stripe Payment Terms: Payments are processed via Stripe, subject to their terms (visit Stripe’s website).

Binding Agreement: This policy supersedes conflicting refund terms from Stripe, banks, or other financial institutions.