Privacy Policy

1. Information We Collect

We collect the following categories of information to provide and improve our services:

a. Personal Data

  • Name, email address, phone number, and address
  • Medical license number (if applicable)
  • Demographic details (age, gender, where provided)

b. Health Data

  • Uploaded lab reports, test results, and other health-related information

c. Technical Data

  • IP address, browser type, device details, interaction logs, and geolocation data

d. Behavioral Data

  • User engagement metrics, preferences, and feature usage

e. Communication Data

  • Records of correspondence via email, chat, or support requests

2. Legal Basis for Processing

We process your data based on:

  • ✅ Consent: Obtained explicitly for sensitive health data
  • ✅ Contractual Necessity: To provide the requested services
  • ✅ Legal Obligations: Compliance with regulatory requirements, including the Jamaica Data Protection Act (JDPA)
  • ✅ Legitimate Interests: Improving platform performance and user experience

3. How We Use Your Information

  • ✔ Generate personalized health insights and actionable reports
  • ✔ Enhance user experience through platform interaction analysis
  • ✔ Communicate important updates and respond to support requests
  • ✔ Ensure legal and regulatory compliance
  • ✔ Detect and prevent fraudulent activities

4. Disclosure of Information

Your data may be shared with:

a. Service Providers

  • Third-party vendors assisting in service delivery (e.g., cloud hosting, analytics)

b. Legal Authorities

  • Regulatory bodies or courts requiring disclosure by law

c. Business Transfers

  • In case of mergers, acquisitions, or asset sales, your data may be transferred to the new ownership entity

🚫 We do NOT sell your data to advertisers or third parties for direct marketing purposes.

5. Data Security

  • 🔒 End-to-End Encryption for sensitive information
  • 🔒 Role-Based Access Control (RBAC) to limit internal access
  • 🔒 Regular Security Audits & Penetration Testing

However, while we employ advanced security protocols, no method is entirely foolproof. Users acknowledge inherent risks in digital data transmission.

Limitation of Liability

6. No Warranty or Guarantee

  • 🚫 The service is provided “as-is” and “as-available” with no guarantees regarding accuracy, reliability, completeness, or timeliness of results.

7. Disclaimer of Liability for Health Outcomes

  • 📌 LifeVitals’ reports provide informational insights only and are not a substitute for professional medical advice.
  • 📌 FIRST AI HOLDINGS LLC. is not liable for health-related decisions or outcomes based on the Service.

8. Limitation of Damages

To the fullest extent permitted by law, FIRST AI HOLDINGS LLC. is not responsible for:

  • ❌ Loss of profits, revenue, or business opportunity
  • ❌ Loss of data or system downtime
  • ❌ Reputation damage or costs of substitute services

Our total liability is strictly limited to the fees paid by the user for the service within the past 12 months.

9. User Responsibility & Assumption of Risk

Users acknowledge:

  • ✔ LifeVitals provides insights, not diagnoses
  • ✔ Uploading lab data carries inherent risks
  • ✔ Users remain responsible for health decisions

Third-Party Services

10. LifeVitals may integrate with external services (e.g., payment processors, hosting providers, or labs). We are not responsible for security breaches, errors, or disputes arising from third-party services.

Force Majeure

11. We are not liable for delays or failures due to:

  • 🌪️ Natural disasters
  • ⚡ Power outages
  • 🛡️ Cyberattacks
  • 🏛️ Government regulations

Indemnification

12. Users agree to indemnify FIRST AI HOLDINGS LLC. and its affiliates against any claims, loss, or damages arising from misuse of the Service.

Dispute Resolution

13. Governing Law: This agreement is governed by the laws of Jamaica.

14. Arbitration Clause: All disputes shall be resolved via binding arbitration under the Jamaican Arbitration Association.

15. Waiver of Class Actions: Users waive the right to participate in class action lawsuits.

Termination & Modifications

16. Termination: We reserve the right to suspend or terminate accounts for violations of these Terms.

17. Modifications: We may update these Terms at any time. Continued use of LifeVitals constitutes acceptance of changes.

Contact Information

FIRST AI HOLDINGS LLC.

  • 📍 5900 Balcones Dr, Ste 100, Austin, TX 78731, United States
  • 📧 support@lifevitals.io
  • 🌐 www.LifeVitals.io

Last updated: May 5, 2026