Privacy Policy

Information We Collect

We collect the following categories of information to provide and improve our services.

Personal Data

• Name, email address, phone number, and address
• Medical license number (if applicable)
• Demographic details such as age and gender, where provided

Health Data

• Uploaded lab reports, test results, and other health-related information

Technical Data

• IP address, browser type, device details, interaction logs, and geolocation data

Behavioural Data

• User engagement metrics, preferences, and feature usage

Communication Data

• Records of correspondence via email, chat, or support requests

Legal Basis for Processing

We process your data based on the following lawful grounds:

• Consent — Obtained explicitly for sensitive health data
• Contractual Necessity — To provide the requested services
• Legal Obligations — Compliance with regulatory requirements, including the Jamaica Data Protection Act (JDPA)
• Legitimate Interests — Improving platform performance and user experience

How We Use Your Information

• Generate personalised health insights and actionable reports
• Enhance user experience through platform interaction analysis
• Communicate important updates and respond to support requests
• Ensure legal and regulatory compliance
• Detect and prevent fraudulent activities

Disclosure of Information

Your data may be shared with the following parties:

Service Providers

Third-party vendors assisting in service delivery, such as cloud hosting and analytics.

Legal Authorities

Regulatory bodies or courts requiring disclosure by law.

Business Transfers

In the case of mergers, acquisitions, or asset sales, your data may be transferred to the new ownership entity.

Data Security

• End-to-end encryption for all sensitive information
• Role-based access control (RBAC) to limit internal access
• Regular security audits and penetration testing

While we employ advanced security protocols, no method of digital data transmission is entirely without risk. Users acknowledge these inherent risks.

Limitation of Liability

The service is provided on an “as-is” and “as-available” basis. We make no guarantees regarding the accuracy, reliability, completeness, or timeliness of results.

LifeVitals reports provide informational insights only and are not a substitute for professional medical advice. FIRST AI HOLDINGS LLC. is not liable for health-related decisions or outcomes based on the service.

To the fullest extent permitted by law, our total liability is limited to the fees paid by the user for the service within the past 12 months.

Third-Party Services

LifeVitals may integrate with external services such as payment processors, hosting providers, and laboratory partners. We are not responsible for security breaches, errors, or disputes arising from third-party services.

Dispute Resolution & Governing Law

This agreement is governed by the laws of Jamaica.

All disputes shall be resolved via binding arbitration under the Jamaican Arbitration Association. Users waive the right to participate in class action lawsuits.