Privacy Policy and Terms of Service

1. Information We Collect

We collect the following categories of information to provide and improve our services:

• Personal Data: Name, email address, phone number, address, medical license number (if applicable), demographic details
• Health Data: Uploaded lab reports, test results, and other health-related information
• Technical Data: IP address, browser type, device details, interaction logs, geolocation data
• Behavioral Data: User engagement metrics, preferences, feature usage
• Communication Data: Records of correspondence via email, chat, or support requests

2. Legal Basis for Processing

We process your data based on:

• ✅ Consent: Obtained explicitly for sensitive health data
• ✅ Contractual Necessity: To provide the requested services
• ✅ Legal Obligations: Compliance with regulatory requirements (JDPA)
• ✅ Legitimate Interests: Improving platform performance and user experience

3. How We Use Your Information

• ✔ Generate personalized health insights and actionable reports
• ✔ Enhance user experience through platform interaction analysis
• ✔ Communicate important updates and respond to support requests
• ✔ Ensure legal and regulatory compliance
• ✔ Detect and prevent fraudulent activities

4. Disclosure of Information

Your data may be shared with:

• Service Providers: Third-party vendors assisting in service delivery
• Legal Authorities: Regulatory bodies or courts requiring disclosure
• Business Transfers: In case of mergers or acquisitions
• 🚫 We do NOT sell your data to advertisers or third parties for marketing

5. Data Security

• 🔒 End-to-End Encryption for sensitive information
• 🔒 Role-Based Access Control (RBAC) to limit internal access
• 🔒 Regular Security Audits & Penetration Testing

Note: No method is entirely foolproof. Users acknowledge inherent risks.

Limitation of Liability

• 🚫 Service provided “as-is” with no guarantees
• 📌 Reports are informational only, not medical advice
• 📌 Not liable for health-related decisions or outcomes
• ❌ No responsibility for loss of profits, data, or damages

Contact Information

First Responders Technology Limited

• 📍 22B Old Hope Road, Kingston 5, Jamaica
• 📧 support@lifevitals.io
• 🌐 www.LifeVitals.io